HASSLE-FREE return policy is in effect:
Please review the following HASSLE-FREE RETURN policy before ordering. We want you to be 100% satisfied with your Halloween Costume purchase, so if your costume doesn't fit - please follow the instructions below.
- All requests must be made via email within 3 days of item receipt. Please email firstname.lastname@example.org with your order number and list the item you wish to return and the reason. Please Note: If you wish to exchange an item, you will need to place a new order for the replacement item as we will not ship automatically.
- There are no returns or exchanges on special orders or orders containing 5 or more pieces of an item.
- If a shipment is refused or in any way returned as undeliverable, you will be charged for all shipping and handling fees in addition to a 25% restocking fee when the package is returned to us.
- We will only reimburse shipping expenses for a product with a manufacturing defect. Buyer pays all shipping costs for all exchanges and returns. If you are unsure about product sizes, please contact us.
- All of our merchandise goes through rigorous quality control inspections. In the event that a product is found to have a manufacturing defect, you must email email@example.com within 3 days of item receipt as is the case with all exchange requests.
- All merchandise must be returned in new and unused condition. Customer Service will make the determination upon receipt of the merchandise and if the return is approved and a credit will be applied to your credit card, less any applicable restocking fees and shipping and handling. Do not ship the item to be exchanged without an authorization email. Your return will be refused in this case.
- All Authorized Returns/Exchanges are subject to a 20% restocking fee.
- All Un-Authorized Returns/Exchanges are subject to a 25% restocking fee.
The following items are never authorized for return or exchange:
- Lingerie and Intimate Apparel (includes Swimwear and Petticoats)
- Wigs, Beards, Moustaches, or any other artificial hair
- Sealed Packages that have been opened
- Eye Lashes
- Hats, Sunglasses
- Pet Costumes
- Sale, Clearance or Closeout Items
- Wholesale Merchandise